Reference

Privacy Policy Account Data

We collect and process the information needed to run your account, verify bKash, Nagad and Rocket wallet deposits, and keep your login secure. This policy explains what we collect, how we use it, and the rights you hold over your own data.

Account verificationWallet transaction logsDevice & login recordsContact preferencesData request channel
3333bed Privacy Policy Account Data
DATA PRACTICES

How We Protect & Retain Your Information

We encrypt wallet transaction details and password hashes using industry-standard SSL protocols, and we store account records on servers that require two-factor authentication for administrative access. Personal data is retained for the duration of your account plus six years to meet anti-money-laundering and dispute-resolution obligations under financial regulations in jurisdictions where we operate.

Encryption in transit Every page load, login attempt and wallet transaction between your device and our servers travels over an encrypted HTTPS connection. We do not store payment-card numbers; bKash, Nagad and Rocket deposits are processed through their own secure gateways.
Cookie use & tracking We place a session cookie to keep you logged in and a preference cookie to remember your language choice. No third-party advertising cookies are set on your device; analytics cookies are aggregated and do not identify individual users.
Access controls Only authorised staff with a business need—support agents resolving your query, compliance officers reviewing transactions—can view your account details. Access logs are audited monthly, and any unauthorised lookup triggers an automatic security review.
Data retention periods We keep your account profile and transaction history for six years after your last login to comply with financial record-keeping rules. Marketing consent logs are stored for three years. Chat transcripts are deleted after two years unless tied to an open dispute.
PRIVACY CONTACT

Data Requests & Policy Questions

If you want to view the personal data we hold, request a correction, or ask us to delete your account and associated records, reach us through the channels below. We aim to respond to data-access requests within seven business days and deletion requests within fourteen days, subject to legal retention obligations.

Team online

Email privacy team

Send your data request to our privacy inbox with your registered mobile number and account username. We verify your identity before releasing any information to protect against unauthorised disclosure.

Live chat flag

Open the chat widget in the account panel, select the privacy topic from the dropdown, and an agent will guide you through the request form. Chat logs are encrypted and stored separately from marketing records.

Account settings panel

Log in, navigate to the privacy section under settings, and toggle your marketing preferences, download a summary of your data, or submit a deletion request directly. Confirmations are sent to your registered mobile.

Privacy Policy Questions

Log into your account, visit the privacy section under settings, and click the export button. We email a JSON file containing your profile, wallet transaction log, and game-play summary within forty-eight hours.

We share deposit and withdrawal references only with the payment gateway processing the transaction. We do not pass wallet records to marketing partners, and we disclose them to legal authorities only when required by court order or financial regulation.

Open your account settings, find the notifications panel, and uncheck the box next to marketing messages. You will continue to receive account-security alerts and withdrawal confirmations, which are not optional under our terms.

We anonymise your profile and remove personally identifiable fields within thirty days. Transaction logs required for auditing and compliance are retained for six years in an anonymised form, then deleted. You can request earlier deletion where local law permits.

No. We set cookies only on our own domain to keep you logged in and remember your display preferences. We do not participate in cross-site tracking networks or share cookie data with advertising exchanges.

Email our privacy team with details of your concern. We investigate every report within five business days and notify you of the outcome and any corrective steps taken. If you remain unsatisfied, you may escalate to the data-protection authority in your jurisdiction.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.